Frequently Asked Questions

What is a "shipping soon notification"?

It's just a notification you send to your customers telling them their credit card is about to be billed. It's a best practice that enhances customer experience and builds trust with your brand. You send these to active subscribers a few days before their subscription renews.

Why are these notifications considered prime marketing real estate?

These messages have really high open rates, averaging 60% or more! Plus, they're sent to your most valuable customers, those who already enjoy your products and are likely to want more of what you're selling. They provide a recurring, high-engagement communication channel where you can build trust, cross-sell and decrease churn.

Doesn't Recharge already have an Upcoming Charge Email?

They do, but they don't support the exclusive revenue-generating features we brought to the Recharge marketplace. ARPU is 100% focused on helping Recharge merchants send custom-branded, high-converting notifications that increase average revenue per user with one or two clicks.

Would you consider building a feature that does ______? 

If it aligns with our business of sending notifications that help you generate more revenue or increase retention, let's talk. 

What platforms do you support? 

ARPU works with Recharge on the following platforms: Shopify, Shopify Plus and BigCommerce.

Can we try before we buy? 

Yep, we offer a 14-day free trial and custom setup because we want you to see what results you can expect before you pay us a dime.